Refund Policy for Movable AI

Last Updated: 11/2023

Thank you for choosing Movable AI. We value your satisfaction and want to ensure a transparent and fair refund process. Please read this refund policy carefully to understand how refunds are handled.

Movable AI offers a 30-day firm cancellation period from the date of initiation. Refunds also become ineligible once you have used any credit(s) on your account.

During this period, and if they have not used any credit(s), customers are eligible for a full refund, regardless of the reason for the request.

If you cancel your subscription within the first 30 days, and you have not used any of your account's credits, you will receive a complete refund of your subscription fee.

MovableType.ai does not provide partial refunds for unused portions of the subscription period.

Refund Request Process:

Customers eligible for refunds must initiate the process by sending an email to support@movabletype.ai. When requesting a refund, please include the following information:

• Your full name
• Email address associated with your Movable AI account
• Date of purchase
• A brief explanation of your reason for requesting a refund

Eligibility for Refunds:

Customers are eligible for a refund under the following conditions:

• Refund requests must be made within 30 days from the original date of purchase.
• Movable AI does not provide partial refunds for unused portions of the subscription period. Your subscription will remain active until the end of the current billing cycle, after which it will be terminated, and no further charges will be incurred.
• Refund requests made after 30 days from the date of purchase will not be considered, and exceptions will not be made.
• Used credits or services cannot be refunded.
• Refund requests are ineligible once you have used at least (1) credit.

Refund Processing:

• Eligible refunds will be processed within 5-10 business days from the date the refund request is received.
• Updates regarding the status of your refund will be sent to the email address associated with your Movable AI account.
• Refunds will be issued using the original payment method used for the subscription.

Policy Changes:

Please note: Movable AI reserves the right to modify this policy at any time. Any updates to the policy will be posted on our website or via email. We encourage you to review this page periodically to stay informed about our current refund policy.

By subscribing to Movable AI services, you agree to abide by this Cancellation Policy. If you have any questions or need assistance, please contact our customer support team at support@movabletype.ai.

Contact Information:

If you have any questions or require assistance regarding our refund policy or the refund process, please contact us at support@movabletype.ai. We are here to help and provide you with the best possible experience with our service.

Thank you for choosing Movable AI. We appreciate your business and look forward to serving your needs effectively.